counterwin Casino & Sportsbook Data Care

This page describes what we collect when you use counterwin and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank channels, and maintain your account across our sports markets, live-dealer tables, and slot games. We do not sell your data to third parties or use it for marketing beyond your account activity.

Our commitment is transparency about data practices. We keep your information secure, store it only as long as necessary, and give you the right to access or delete your personal data upon request. This policy covers accounts accessed from Jakarta, Surabaya, Bandung, Medan, Semarang, and all other supported regions where counterwin operates.

Questions about how we use your data, or requests to review your information, can be made through our support team. We respond to data requests within 10 business days.

What Data We Collect at counterwin

We collect information you provide directly when registering your counterwin account: username, email address, phone number, and full legal name. We also collect government-issued identity details (national ID number, passport information, date of birth) and proof of residence when you verify your account. This identity verification is mandatory before you can access deposits, withdrawals, or participation in sports markets and gaming.

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, payment method, timestamp, and outcome status. We do not store your bank account numbers or full card details directly—payment processors handle that information, and we retain only a token or reference ID for future transactions.

We also collect data on your account activity: which games you access, your stakes and results, promotional offers you claim, and dispute history. This data helps us detect fraud, comply with regional regulations, and tailor the counterwin experience to your preferences. We track your IP address and device type for security and technical support purposes.

How We Use Your Information

We use your personal data primarily to operate your counterwin account. Identity verification protects you and us against fraudulent accounts and money laundering. Deposit and withdrawal data ensures accurate balance tracking and compliance with financial regulations in supported jurisdictions.

We analyse your activity data to detect suspicious patterns—such as duplicate accounts, rapid withdrawal requests, or manipulation of promotional offers—that suggest fraud or violation of our terms. We also use aggregated, anonymised data to improve platform performance, monitor which sports markets (Liga 1, Piala AFF, Champions League), games (slots like Aviator and Sweet Bonanza), and esports (Mobile Legends, Free Fire, PUBG Mobile) are most engaged.

We may contact you via email or phone to confirm account changes, notify you of promotional eligibility, or request additional information for compliance purposes. We do not send marketing messages about external products or services; all communication relates to counterwin account activity.

Identity Verification

Government ID and address proof required to unlock deposits and withdrawals. We retain this information for compliance audit purposes.

Transaction Data

Deposit and withdrawal records are kept for financial reconciliation and anti-fraud monitoring.

Activity Logs

Your betting and gaming history is retained to detect fraud and resolve account disputes.

Third-Party Processors and Data Sharing

We share limited data with third parties only when necessary to operate counterwin. Payment processors like mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive transaction details to complete deposits and withdrawals. Your counterwin account identifier and amount are shared; the payment provider's own privacy policy governs how they handle that data.

We may also share anonymised data with game studios that operate slots, live-dealer games, and esports markets on our platform. These studios receive only bet amounts and game engagement metrics—never your identity or payment details.

We comply with requests from local regulators and law enforcement when legally required. In such cases, we provide the minimum information necessary and log all requests for transparency.

Cookies and Tracking

We use essential cookies to maintain your counterwin session and remember your login state. These cookies are necessary for the platform to function. We also use analytics cookies to understand how you navigate our site—which markets and games you visit, how long you spend in each area, and where you encounter friction. This helps us improve the counterwin experience but does not identify you personally.

You may disable non-essential cookies in your browser settings; however, disabling essential cookies may affect counterwin functionality. We do not use third-party tracking pixels or cookies that follow you across other websites.

Data Retention and Account Closure

We retain your identity verification documents and transaction history for seven years after account closure, as required by anti-money-laundering regulations. Activity logs and gameplay records are kept for two years. Email communication and support tickets are retained for one year. After these periods, we delete or anonymise your data.

If you close your counterwin account, we retain your data according to the timeline above. We do not use closed-account data for any purpose other than compliance and fraud investigation. If you request account deletion before the mandatory retention period expires, we anonymise your personal identifiers while keeping transaction records for regulatory purposes.

Contact Us About Your Data

To request access to your data, correct information, or delete your counterwin account, submit a request through your account dashboard or contact our support team. We respond to all data requests within 10 business days. During Idul Fitri, Idul Adha, and major holidays, response times may extend to 15 business days.

We take data security seriously. If you believe your counterwin account has been compromised, contact support immediately. We investigate account access incidents and will notify you if your data has been exposed. Our infrastructure uses encryption for data in transit and at rest; servers may be located outside your home jurisdiction, though data handling practices comply with applicable Indonesian and regional data protection standards.

This privacy policy is effective immediately. We may update this policy to reflect changes in counterwin operations or legal requirements. Material changes will be announced via email and on your account dashboard. Continued use of counterwin after a policy update constitutes acceptance of the revised terms.