counterwin Legal Notice

We at counterwin require account verification before deposits and withdrawals can be processed, and we accept payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. This legal notice explains the jurisdictional framework under which we operate and the responsibility each user bears for compliance with local law.

We do not offer our services in jurisdictions where online wagering is prohibited by local law. Service availability is determined solely by applicable legal frameworks in each region; we make no claim that counterwin is licensed, regulated, or legal in any specific jurisdiction. Users are responsible for verifying that access and use of counterwin comply with the laws of their own jurisdiction before opening an account or making any transaction.

This notice applies to all members who access counterwin from any location, including Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where we operate. We reserve the right to restrict or close access from any jurisdiction where we determine that continued operation would violate local law.

Service Availability and Jurisdiction

We operate counterwin as an online gaming and sportsbook platform available only in jurisdictions where our services comply with applicable local law. We do not determine whether our services are lawful in your jurisdiction—that responsibility lies with you. We do not make any representation that counterwin is licensed or authorised in any specific country, region, or municipality.

If you access counterwin from a jurisdiction where online gaming is prohibited, we reserve the right to suspend or terminate your account without notice. Funds held in such accounts will be returned to your verified payment method, subject to our standard withdrawal processing timelines. We maintain the right to restrict access based on IP geolocation, payment method origin, or other indicators of jurisdiction.

Account Eligibility and User Responsibility

Users who open a counterwin account must be of legal age to participate in gaming activities in their own jurisdiction. We require identity verification including government-issued identification and proof of residence. Our verification process is designed to comply with anti-money-laundering regulations and to confirm that account holders meet all applicable eligibility requirements in their jurisdiction of residence.

By registering on counterwin, you represent and warrant that you are eligible to use our services under the laws of your jurisdiction. You further represent that your funds are derived from lawful sources and that your participation does not violate any local restriction or prohibition on online gaming.

Service Availability

counterwin operates only where local law permits. Users must verify legality before access.

User Verification

Government ID and address proof are required for account activation and compliance.

Jurisdiction Responsibility

Users are solely responsible for understanding and complying with local gaming laws.

Local Law Compliance

We encourage all users to consult with local legal authorities or legal counsel to determine whether participation in counterwin is lawful in their jurisdiction. Online gaming regulations vary significantly by region and change over time. What is lawful in one jurisdiction may be prohibited in another. We do not provide legal advice and make no warranty regarding the legality of counterwin access from any specific location.

During major holidays and sporting events—including Liga 1 matches, Piala AFF tournaments, and Idul Fitri/Idul Adha periods—legal frameworks may shift or enforcement may vary. Users remain responsible for monitoring their own jurisdiction's legal landscape regardless of season or event calendar.

Data, Privacy, and Compliance Records

We collect personal data including identity documents, payment method details, and account activity for compliance with anti-money-laundering and anti-fraud regulations. We may be required by law enforcement, regulatory authorities, or courts in jurisdictions where we operate to disclose your data. Our full privacy practices are detailed in our privacy policywhich explains how we collect, use, retain, and protect your information.

We retain account records, transaction history, and identity verification documents for periods mandated by applicable law—typically seven years or longer depending on jurisdiction-specific requirements. We do not sell your data to third parties outside of our payment processors and game studios, and we do not share information for marketing purposes.

Contact for Legal and Compliance Inquiries

If you have questions about the legality of counterwin in your jurisdiction, or if you wish to dispute our determination regarding service availability in your region, contact our support team through your counterwin account dashboard. We respond to legal and compliance inquiries within 10 business days. During extended holiday periods such as Idul Adha and Imlek, response times may extend to 15 business days.

We do not provide legal advice. If you require clarification on how gaming laws apply to your situation, we recommend consulting with a lawyer licensed to practice in your jurisdiction. This legal notice is not a substitute for independent legal counsel.

We reserve the right to amend this notice and all related terms at any time. Material changes will be announced via email and account notification. Your continued use of counterwin constitutes acceptance of the current terms.